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This policy explains what information we collect when you use your winbet24 account, how we store it, and what choices you have over it. Access to our platform and the rights described here depend on your local law and eligible regions.
When you open an account with us, we collect the details you provide during registration — your name, contact information, and the payment method you link, such as bKash, Nagad, or Bank Transfer. We also collect records of the transactions processed through your account wallet and the device or browser session data generated when you access the platform. This information serves three purposes: verifying your identity, processing your deposits and withdrawals, and keeping your account secure. We do not sell your personal data to third parties for marketing. Where we work with service partners — for example, to process a Rocket payment or to operate account support — those partners are bound by confidentiality obligations consistent with this policy. We retain your account data for as long as your account remains active and for a period after closure as required by applicable law. What that period is depends on the regulations in force in your eligible region. You can find the current status of your data and active sessions in the account dashboard after you log in. If you have a question about a specific data record, our support team can clarify which category it falls under and what the applicable retention rule is.
Transaction records linked to your bKash deposits are stored in your account wallet history.
Nagad transfer references appear in your payment log, accessible from the account dashboard after login.
Bank Transfer records are retained in line with applicable financial regulations for your eligible region.
Rocket payment references are associated with your account session and stored under your transaction history.
This policy covers the data we collect and process directly through winbet24 — your account, your wallet activity, and your support interactions. It does not extend to third-party services you may reach from our platform, and it does not override the laws of your local jurisdiction. Understanding what falls inside and outside this policy helps you know where to direct any question.
Registration details, login sessions, and identity verification steps you complete inside your winbet24 account are covered by this policy.
Deposits and withdrawals processed via bKash, Nagad, Rocket, or Bank Transfer through your account wallet are included. Payment processor terms also apply separately.
Your browsing behaviour on the platform — pages visited, game lobbies opened, session duration — is collected and covered here as usage data.
External sites, payment apps on your phone, or any service you access independently of your winbet24 account fall outside the scope of this policy.
You have concrete options when it comes to the data we hold on your account. Reviewing your records is the starting point — log in and open the account dashboard to see your transaction history, linked payment methods such as bKash or Nagad, and active session information. If any detail is incorrect, you can submit a correction request through the account settings page or contact our support team directly. Raising a question about how a specific piece of data is used is straightforward. Send the details through our support channel and we will respond with the relevant policy basis for that data. If you want to request removal of data following account closure, note that some records must be kept for the period required by applicable law in your eligible region — our support team can tell you which records those are and approximately how long they are retained.
Log in to the account dashboard to see all stored data, including payment references and session history.
Submit a correction through account settings or contact support if any stored detail is inaccurate.
Contact our support team with the specific data point you want clarified — we will identify the policy basis and retention rule.
After account closure, you can request deletion of non-mandatory records. Legally required retention periods still apply for your eligible region.
If a section of this policy raises a question, our support team is the right place to start. Whether you want to know how a bKash transaction record is stored, why a session log exists, or how to submit a data correction, each of these routes connects you to someone who can check your account and respond directly.
Open the chat widget from any account page to ask a privacy-related question. A support agent will review your account record and respond.
Send a detailed request to our support address for data review, correction, or removal queries. Include your registered contact detail for faster matching.
Many privacy questions are answered by the data already visible in your dashboard — transaction logs, linked wallets, and session records are shown there after login.
Protecting your account data is a practical responsibility we take seriously. Each of these areas reflects a specific part of how we manage the information you entrust to us — from the moment you link a bKash wallet to the point where you close your account.
We use cookies to keep your session active and to understand how the platform is navigated. You can review cookie preferences through your browser settings. Disabling certain cookies may affect account functionality.
Your account is protected by credentials you set. We recommend reviewing your login details periodically through account settings. If you suspect unauthorised access, contact support immediately via live chat.
We keep your data while your account is active and for any period required by law after closure. The exact duration depends on the regulations applicable to your eligible region — our support team can clarify this on request.
When this policy changes, we update the version date shown at the top of this page. Continued use of your account after a change is posted means you have had the opportunity to review the updated terms.
These are the questions we hear most often about how winbet24 handles your data. If your question is not covered here, reach out through the support routes listed on this page.
We collect the details you enter during registration — name, contact information, and any payment method you link such as bKash or Nagad. We also record transaction references and session data generated each time you log in from a device.
Log in and open your account dashboard. Your transaction history, linked payment methods, and active session records are visible there. If you need a broader record summary, contact support via live chat or email and we will compile what we hold.
Yes. Go to account settings to update contact details directly, or submit a correction request through our support channel if the field is not editable. We will review the request and confirm once the change is applied to your account.
We do not sell your data. Where we work with service partners — such as payment processors handling your Nagad or Rocket transfers — those partners operate under confidentiality obligations. They receive only the data needed to perform that specific function.
Retention periods after closure depend on the legal requirements applicable in your eligible region. Some financial and identity records must be kept for a defined period by law. Our support team can explain which records apply and the relevant timeframe for your situation.
Contact support after your account is closed and specify which records you want removed. We will confirm which data can be deleted immediately and which must be retained to meet legal obligations in your eligible region. Requests are handled through our email support route.